Legal

Privacy Policy

Effective Date: 1 January 2025 · Last Updated: 1 June 2025

1. Introduction

GlassFlakes LLC ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.glassflakes.com or contact us for business purposes.

2. Information We Collect

We may collect the following categories of information:

Contact Information: name, company name, email address, and any details you voluntarily provide via our contact form or email.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referral URL — collected automatically via standard server logs and analytics cookies.
Communications: the content of messages you send us, including sample requests, technical inquiries, and order correspondence.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and fulfil sample or order requests.
Send product updates, technical data sheets, and promotional materials (only where you have opted in).
Improve the functionality and content of our website.
Comply with applicable legal and regulatory obligations.
Detect and prevent fraudulent or unauthorised activity.

4. Cookies and Tracking Technologies

Our website uses essential and analytical cookies. Essential cookies are required for the site to function correctly. Analytical cookies help us understand how visitors interact with the site. You may decline non-essential cookies via the cookie consent banner displayed on your first visit. Declining analytical cookies will not affect your ability to browse the site.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your data with:

Service Providers: third-party vendors who assist with email delivery, web hosting, and analytics, bound by confidentiality obligations.
Legal Requirements: authorities or regulators where required by law or to protect our legal rights.
Business Transfers: in connection with a merger, acquisition, or sale of company assets, subject to the acquiring entity honouring this policy.

6. International Data Transfers

GlassFlakes LLC is headquartered in Hebei Province, China. If you are located in the European Economic Area (EEA) or another jurisdiction with data transfer restrictions, please be aware that your information may be transferred to and processed in countries that may not offer the same level of data protection as your home country. We take appropriate safeguards to ensure your data is handled securely.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form data is typically retained for a maximum of 3 years unless ongoing business relations necessitate longer retention.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict processing of your data.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@glassflakes.com.

9. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

GlassFlakes LLC
228 Youyi St, Jiewei, Jiliukou, Wenan, Langfang, Hebei, China 065806
info@glassflakes.com